Customer Service
Because every OLIVÏE piece is handcrafted to order specifically for you, we handle returns and exchanges with the following policy.
As all pieces are made to order, we do not offer returns or exchanges for change of mind. We encourage you to choose your stones and preferred length carefully before purchasing.
If your item arrives faulty or damaged, please contact us within 7 days of delivery at lisi@oliviejewellery.com with supporting details and imagery.
We will assess the item and provide a repair, replacement, or refund where required under Australian Consumer Law. Please do not return items without first contacting us for instructions.
Orders may be cancelled and fully refunded within 24 hours of purchase.
After this 24-hour window, materials may have been sourced and production may have commenced. At this stage, cancellations are no longer possible.
Jewellery is delicate and requires careful handling. We offer a repair service for pieces that have been damaged through wear and tear. A fee may apply depending on the nature of the repair. Please contact us for a quote.