Store Policy
Welcome to Olivie Jewellery.
These Terms & Conditions outline how you may use our website and purchase our pieces. They are designed to provide clarity for both you and us.
By accessing this site or placing an order, you agree to these Terms. If you do not agree, please refrain from using our website.
Each Olivie piece is made to order, created slowly and with intention.
Due to the handcrafted nature of our work and the use of natural stones:
These variations are not faults, but part of what makes each piece unique.
Please allow up to 2 weeks for your piece to be created prior to dispatch.
In some cases, creation may take longer due to material sourcing or supplier delays. We do not rush this process.
We reserve the right to update pricing at any time.
Shipping costs are calculated at checkout.
Once your order has been dispatched, delivery timeframes are dependent on the shipping provider. Olivie Jewellery is not responsible for delays once your order has left us.
Risk in the goods passes to you upon dispatch.
As all pieces are made to order:
If your item arrives faulty or damaged, please contact us within 7 days of delivery with supporting details and imagery.
We will assess and provide a repair, replacement, or refund where required under Australian Consumer Law.
Orders may be cancelled within 24 hours of purchase.
After this time, materials may have been sourced and production may have commenced. Cancellations may no longer be possible.
Our pieces are delicate and require careful handling.
We are not responsible for damage resulting from:
Please refer to our Jewellery Care page for guidance.
To the maximum extent permitted by law, Olivie Jewellery is not liable for any indirect or consequential loss arising from the use of our products or website.
Nothing in these Terms excludes your rights under the Australian Consumer Law.
Where liability cannot be excluded, it is limited to the replacement, repair, or refund of the product.
All content on this website — including designs, text, imagery, and branding — is the property of Olivie Jewellery.
Unauthorised use, reproduction, or distribution is prohibited.
Your personal information is handled in accordance with our Privacy Policy.
We may update these Terms from time to time.
Continued use of the website constitutes acceptance of any changes.
These Terms are governed by the laws of New South Wales, Australia.