Customer Service
Every OLIVÏE piece is handcrafted when you order it. Because we create slowly and with intention, please allow time for your piece to be composed before it is sent to you.
Please allow up to 2 weeks for your piece to be created prior to dispatch. In some cases, creation may take longer due to material sourcing or supplier delays — we will keep you updated if this is the case.
We ship nationwide via Australia Post. Shipping costs are calculated at checkout.
Free standard shipping is available on all Australian orders over $250 AUD.
We ship worldwide. International delivery timeframes and costs are calculated at checkout and vary by destination. Please note that customers are responsible for any import duties or taxes charged by their country.
Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can follow its journey.
Olivie Jewellery is not responsible for delays caused by the shipping provider once your order has left our studio. Risk in the goods passes to you upon dispatch.